QC is committed to listening to people using our services as we recognise that feedback and complaints assist us to deliver better services, continue to improve our work, and can help prevent further harm and provide safe environments for both adults and young people.
We are committed to your right to give feedback and make a complaint, to appeal a decision we have made that directly concerns you, and to ensure your complaint or feedback is fairly assessed and responded to promptly.
We particularly want to hear about how we did making you feel included and respecting your gender identity, sexuality, and/or innate variations of sex characteristics. There is a feedback form at the end of this page, and you can email feedback@qc.org.au directly.
We recognise that sometimes people choose to provide anonymous feedback. While anonymous feedback and complaints will be accepted and reviewed, it should be recognised that anonymous feedback, by its nature, will limit our ability to respond as fully as we otherwise might.
However, we recognise that due to the histories of our communities, and as a peer-led and owned community organisation, it is important for members of the communities we work with to be able to provide anonymous feedback and provide feedback with the assistance of an advocate.
If you need support providing feedback, please contact us at (07) 3017 1777 or by emailing info@qc.org.au.
We can assist with putting you in touch with an advocate if you need one, arranging Translating and Interpreting Services (TIS National), and information on how to give a complaint to our funding bodies or other external agencies.
Feedback
Support
Remember, if you or anyone you know is feeling distress at any time, there are some helpful contacts listed below for you:
24/7 national crisis line support for Aboriginal and Torres Strait Islander people
Feedback Form
Thank you for providing your contact details as part of providing feedback. Your information won't be sold to third parties, and you can request that your contact information be amended or removed.
Our Privacy, Confidentiality and Data Management Policy can be viewed here.
This Privacy Statement sets out the way we collect, hold, use and disclose your personal information. By providing us with your personal information, you consent to your personal information (including your sensitive information) being collected, used and disclosed as set out in this Privacy Statement and in our Privacy Policy.
You can also find a list of legal and advocacy organisations at the end of this page.
