Please feel free to get in touch with us about anything you think we can help with. You can also call us on (07) 3017 1777 or email info@qc.org.au

For QCGP+ mental health and clinic service enquiries please email qcgp@qc.org.au

We endeavour to get back to you as soon as possible.

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Feedback

QC is committed to listening to people using our services as we recognise that feedback and complaints assists us to deliver better services, continue to improve our work, and can help prevent further harms and provide safe environments for both adults and young people.

We are committed to your right to give feedback and make a complaint, to appeal a decision we have made that directly concerns you, and ensure your complaint or feedback is fairly assessed and responded to promptly.

We particularly want to hear about how we did making you feel included and respecting your gender identity, sexuality, and/or innate variations of sex characteristics. There is a feedback form at the end of this page and you can email Feedback@qc.org.au directly. 

 

We recognise that sometimes people choose to provide anonymous feedback. While anonymous feedback and complaints will be accepted and reviewed, it should be recognised that anonymous feedback by its nature will limit our ability to respond as fully as we otherwise might.

However, we recognise that due to the histories of our communities, and as a peer led and owned community organisation, it is important for members of the communities we work with to be able to provide anonymous feedback, and provide feedback with the assistance of an advocate.

If you need support providing feedback, please contact us on (07) 3017 1777 or by emailing Info@qc.org.au.

We can assist with putting you in touch with an advocate if you need one, arranging Translating and Interpreting Services (TIS National), and information on how to give a complaint to our funding bodies or other external agencies.

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Support

Remember, if you or anyone you know is feeling distress at any time, there are some helpful contacts listed below for you:

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13 YARN (13 92 76), 24/7 national crisis line support for Aboriginal and Torres Strait Islander people

QLife on 1800 184 527 or on web chat at https://qlife.org.au

3pm to midnight, 7 days a week

Lifeline on 13 11 14

Lifeline Text 0477 13 11 14

24 hours a day, 7 days a week

Lifeline web chat is available 24 hours a day 7 days a week

https://www.lifeline.org.au/crisis-chat/

Kids Helpline – 1800 55 1800 https://kidshelpline.com.au

Available anytime

Beyond Blue – 1300 22 4636 https://beyondblue.org.au

available 24 hours a day 7 days a week