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Gayawur Rainbow Client Satisfaction Survey

Thank you for taking a few moments to share your experience with the Gayawur Rainbow program, by 2Spirits and the Queensland Council for LGBTI Health (QC) 🌈

Your feedback helps us learn, grow, and strengthen the ways we support our Lesbian, Gay, Bisexual, Transgender, Intersex, Queer, Asexual, Sistergirl and Brotherboy (LGBTIQA+SB) people across Queensland.

This short survey asks about your satisfaction with our service and includes one identity question that helps us meet our reporting commitments and ensure our programs are accessible, culturally safe, and responsive for all communities.

Your responses are confidential, and please know that by completing this survey, you’re helping us co-design stronger, more inclusive services now and into the future.

Thank you for being part of this important process 💜

Survey Questions

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1. Overall, how satisfied are you with the service you’ve received from the Gayawur Rainbow program and team?
1 = Very Satisfied 😄
2 = Satisfied 🙂
3 = Neutral 😐
4 = Dissatisfied 😟
5 = Very Dissatisfied 💩
2. To improve service delivery to all people who use our services our reporting requirements require us to ask if you identify as Aboriginal and/or Torres Straight Islander?
Yes, Aboriginal
Yes, Torres Strait Islander
Yes, both Aboriginal and Torres Strait Islander
No
Prefer not to answer

Privacy Statement

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By submitting this form and your content, you give permission and understand that we may share it across QC and 2Spirits channels as part of our ongoing work. If your circumstances change, or you have any concerns, please contact us at 📧 info@qc.org.au, and we’ll do our best to accommodate your wishes.

For more on our privacy and standards, click the button below:

Thank you for helping us improve our services for our LGBTIQ+ Sistergirl and Brotherboy communities across Queensland. Gayawur Rainbow, Affirming care for LGBTI Well Beings.

How We Use Your Feedback and Data

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This data is used for our reporting to funding bodies as well as to share with our teams and communities to continue to improve our services.

This data also allows us to plan and co-design future programs and partnerships that are relevant and impactful across all communities we serve.

Why We Ask the Identifying Question

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We understand that the question regarding identity is sensitive, and we want to assure you that your response is strictly confidential.

We ask this question for two essential reasons:

Equity and Access

To ensure that our services are accessible and effectively meeting the needs of all community members.

Reporting and Planning

To ensure that our services are accessible and effectively meeting the needs of all community members.

The survey has two primary and mandatory goals:

Measure Client Satisfaction

Gauge overall client happiness and service experience using a simple emoji scale

Identify Aboriginal and or Torres Strait Islander Peoples

Accurately and respectfully identify the number of clients who belong to these groups for essential reporting.

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